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site by motley.co.uk

The 90 min learning sessions have been designed to help businesses of all sizes to improve management and staff performance in a time and cost effective way.

The workshops are very interactive and already written ready to deliver.
The key benefits of the 90 min workshops are:

  • Easy to digest learning.
  • Practical & Pragmatic.
  • Designed from experience and knowledge.
  • Workshops can be delivered early mornings of evenings to suit your staff cover.
  • The workshops can be linked to suit your needs, just choose from the menu!
  • Workshops can be run back to back to give more flexibility.
  • Managers and staff are not out of the business for a day or days.
  • Cost effective way to learn
  • Tap into 30 years of experience
  • Professional training experience

The workshops are designed with 3 key training topics which can be implemented as soon as delegates are back in work.
The current Menu:

90 Minute Retail Workshops:

The Basic essentials

  • Buying motives.
  • Know your stuff.
  • Think like the customer

Advanced Sales

  • TRUE customer benefits.
  • Credibility statements.
  • Asking for the business.

Managing Sales

  • Gaining referrals & recommendations.
  • Doing more than expected.
  • Selling up & Adding on.

Presenting yourself

  • Positive 1st impressions.
  • Representing the brand.
  • How do you want to be seen?

90 Minute Hospitality Workshops:

Dynamic 1st Impressions

  • What guests expect.
  • Being professional.
  • Positive body language.

Service = Sales

  • Gaining referrals & recommendations.
  • Suggestive language.
  • Selling up & Adding on.

Team Service

  • One Vision.
  • Working for each other.
  • Excellent team communication.

Customer Service Excellence

  • VIP Experiences.
  • Consistency.
  • Buying time to deliver.

90 Minute Management Skills Workshops:

Managing People

  • Effective Leadership.
  • Understanding Motivation.
  • Performance Mgt.

Managing Business

  • Team –Task – Individual.
  • Communication.
  • Making decisions.

Managing Teams

  • Team development.
  • High performance teams.
  • Team dynamics.

Training & Coaching

  • Training cycle.
  • How people learn.
  • Coaching for success.

90 Minute Sales Skills Workshops:

The Basics

  • Buying motives.
  • Asking the right questions.
  • Think like the buyer.

Managing Sales

  • Gaining referrals & recommendations.
  • Don't be afraid to call.
  • Selling up & Adding on

Presenting yourself

  • Positive 1st impressions.
  • Elevator pitch.
  • How do you need to be seen?

Advanced Sales

  • TRUE customer benefits.
  • Credibility statements.
  • Asking for the business.